Latest News
Saturday Courses:
We currently have availability for the following training courses, being delivered across the Leicestershire area:
Paediatric First Aid
(12 Hours)
06/12/2025 & 13/12/2025
9.15am-4.15pm
Paediatric First Aid
(12 Hours)
24/01/2026 & 31/01/2026
9.15am-4.15pm
Designated Safeguarding Children Lead (ONLINE)
31/01/2026
9.15am-12.15pm
Safeguarding Children - Essential Awareness (ONLINE)
31/01/2026
9.15am-12.15pm
Quality training & refreshments provided.
Price includes certification.
Please contact us for further information.
DEALING WITH AGGRESSION
Course aim :
This half day course provides an awareness of coping with aggression in the workplace, explores the triggers of aggression and highlights safety issues.
Learning outcomes :
- Understand how to deal with aggressive behaviour
- Know basic procedures for keeping safe
- Understand the importance of reporting and recording
- Know how to control situations through non-physical intervention
Course content :
- Aggression in the workplace
- Safety procedures
- Reporting of incidents
- Respecting personal boundaries
- Effective communication
- Strategies for defusing and containing aggression
- Non-physical intervention
Course time : 3 hours
CQC outcomes :
Outcome 10 – Safety and suitability of premises
Outcome 20 – Notification of other incidents
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